Return And Refund Policy

Introduction

At Themewizz, we offer digital products (plugins, themes, downloads), print-on-demand products, and Amazon affiliate products. Please read this policy carefully to understand how returns and refunds are handled for each product type.

By making a purchase from Themewizz, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.

1. Digital Products (Plugins, Themes, Downloads)

1.1 No Refunds Policy

Our digital products are delivered instantly after purchase and can be downloaded immediately. Due to the instant delivery and nature of digital products, all sales are final once the download link is accessed or the product is downloaded.

We do not offer refunds for change of mind purchases, buyer’s remorse, or compatibility issues with third-party software not explicitly mentioned in product descriptions.

1.2 Right of Withdrawal

By downloading or accessing digital content, you acknowledge that you waive your right of withdrawal where applicable under consumer protection laws (including EU Consumer Rights Directive Article 16(m) and UK Consumer Contracts Regulations).

1.3 Exceptions – Technical Issues & Defects

If you experience technical issues or the product is defective, we will assist you. Refunds or replacements may be issued if:

• The product is not functioning as described in the product listing
• You cannot access or download your purchased product due to technical errors on our end
• The product contains critical bugs that prevent normal use
• The product is materially different from what was advertised

Requirements:

• Contact us within 14 days of purchase
• Provide your order number
• Include detailed description of the issue
• Provide screenshots or error messages (if applicable)
• Include device/browser information

Our Resolution Process:

1. We will first attempt to resolve technical issues within 48 hours
2. If unresolvable, we will provide a replacement or working version
3. If no solution is possible, we will issue a full refund or store credit at your choice

1.4 Download Availability

Please download your digital product promptly after purchase. Download links are typically available for 30 days after purchase. After this period, we may not be able to reissue downloads without verification of purchase.

If you lose access to your download, contact us with your order number, and we will attempt to provide access again, subject to verification.

1.5 Order Cancellations

Digital product orders may be cancelled for a full refund within 1 hour of purchase only if the download has not been accessed. Once the product has been downloaded or accessed, the sale is final.

To request cancellation, email [email protected] immediately with your order number.

2. Print-on-Demand Products

Print-on-demand items are customized and produced specifically for each order after purchase. Due to their personalized nature, our return policy differs from standard retail products.

2.1 Defective or Incorrect Items

We stand behind the quality of our print products. Refunds, replacements, or store credit will be issued for:

• Misprints (poor print quality, faded colors, incorrect design placement)
• Incorrect size, color, or product (different from what was ordered)
• Damaged items (torn, stained, or otherwise damaged upon arrival)
• Manufacturing defects (loose threads, seams, structural issues)

Requirements:

• Submit your claim within 7 days of delivery
• Provide clear photos showing the issue
• Include your order number
• Describe the problem in detail

Resolution:

• Approved claims will receive a replacement item at no cost or full refund or store credit (your choice)
• We will cover return shipping for defective items if return is required

2.2 Lost or Damaged in Transit

If your package is lost or damaged during shipping:

• Lost Packages: Contact us if your order shows “delivered” but you didn’t receive it within 2 business days of the delivery date. We will investigate with the carrier.
• Damaged in Transit: If the package arrived visibly damaged, take photos of the package and item, then contact us within 7 days of delivery.

Note: Themewizz is not responsible for packages lost or stolen after confirmed delivery by the carrier. We recommend purchasing shipping insurance for high-value orders.

2.3 Non-Defective Orders (Change of Mind)

If you change your mind or ordered the wrong size, style, or color, refunds are generally not available due to the custom nature of print-on-demand products.

However, we understand mistakes happen. You may contact us within 7 days of delivery, and we will review requests on a case-by-case basis. We may offer:

• Store credit (minus production costs)
• Exchange for different size/color (customer pays shipping difference)
• Discount on future purchase

Important: We cannot guarantee acceptance of change-of-mind returns. Please review your order carefully before checkout.

2.4 Order Cancellations

Print-on-demand orders may be cancelled for a full refund within 2 hours of purchase if production has not yet started.

Once production begins, cancellations are not possible as the item is being custom-made for you. Contact [email protected] immediately if you need to cancel.

2.5 Shipping Address Errors

Please verify your shipping address carefully before completing your order.

If an incorrect shipping address is provided by the customer:

• We are not responsible for packages shipped to wrong addresses
• We are not responsible for reshipment costs
• Customers may purchase a replacement order at their own expense
• Address changes cannot be made after production begins

If you notice an error immediately after ordering and before production starts, contact us right away at [email protected].

2.6 Important Notes

• No refunds for mistakes outside our control (wrong address provided, customer unavailable for delivery, etc.)
• Items are printed based on orders received; we do not keep inventory or extras
• Size/color may vary slightly due to monitor settings and printing processes
• Review mockups carefully if provided before production
• Custom/personalized items are final sale unless defective

3. Amazon Affiliate Products

Themewizz participates in the Amazon Associates Program. Products purchased through Amazon affiliate links on our site are sold and fulfilled by Amazon, not by Themewizz.

3.1 Returns & Refunds

All Amazon product purchases are subject to Amazon’s Return Policy, not Themewizz’s policy.

To return or exchange an Amazon product:

1. Log in to your Amazon account at amazon.com
2. Go to Your Orders
3. Select the item you wish to return
4. Follow Amazon’s return process and instructions
5. Amazon will provide a return label and refund timeline

3.2 Our Role

• Themewizz does not sell, ship, store, or process returns for Amazon products
• We earn a small commission on qualifying purchases made through our affiliate links at no additional cost to you
• We have no control over product quality, shipping, pricing, or Amazon’s policies
• All questions, issues, and returns must be handled directly through Amazon

3.3 Product Information

• Product descriptions and images are provided by Amazon
• Prices and availability are subject to change without notice
• We recommend checking the Amazon product page for the most current information before purchase

3.4 Contact for Amazon Orders

For all Amazon product issues, contact:

• Amazon Customer Service: Available through your Amazon account
• Order Tracking: Available in your Amazon account under “Your Orders”
• Product Questions: Check the product page Q&A section on Amazon

Themewizz Support cannot process Amazon returns or provide Amazon order support.

4. Non-Refundable Items

The following items are not eligible for refunds unless defective or as required by law:

• Digital products after download or access
• Customized or personalized print items (unless defective)
• Items damaged due to customer misuse, negligence, or unauthorized modifications
• Items purchased during final sale or clearance promotions (unless defective)
• Shipping costs (unless the error was on our part or item is defective)
• Gift cards, vouchers, or promotional codes (unless required by law)
• Services already rendered
• Downloadable products that have been accessed or used

5. Refund Methods & Processing Time

5.1 Refund Method

Approved refunds will be issued via:

• Original Payment Method: Refunds are typically issued to the original payment method used for purchase
• Store Credit: May be offered as an alternative (faster processing, can be used immediately)
• PayPal: If original payment was via PayPal
• Credit/Debit Card: If original payment was via card

5.2 Processing Timeline

Decision Timeline:

• Refund requests are reviewed within 2-3 business days of submission
• You will be notified via email of our decision

Refund Processing:

• Once approved, refunds are processed within 5-7 business days
• Store credit is issued within 24 hours of approval

Bank/Payment Processor Timeline:

• PayPal: 1-3 business days to appear in your account
• Credit/Debit Card: 5-10 business days depending on your bank
• Total Timeline: Up to 10-15 business days from request to funds appearing in your account

Note: Processing times are estimates. Actual times may vary based on your financial institution’s policies.

5.3 Partial Refunds

Partial refunds may be issued in cases where:

• Only part of an order is defective or unsatisfactory
• A discount or coupon can appropriately resolve the issue
• Store credit is more appropriate than a full refund
• Original shipping costs are non-refundable but product cost is refunded

6. How to Request a Return or Refund

6.1 Contact Information

📧 Email: [email protected]

Subject Line: Include “Return Request” or “Refund Request” and your order number

6.2 Required Information

Please include in your request:

1. Order Number (found in your confirmation email)
2. Product Name or description
3. Reason for Return/Refund
4. Photos (if applicable – for defective or damaged items)
5. Description of Issue (be specific)
6. Preferred Resolution (refund, replacement, store credit)

6.3 Response Time

We aim to respond to all return and refund requests within 24-48 hours (Monday-Friday, excluding holidays).

7. Dispute Resolution & Chargebacks

We are committed to resolving any issues fairly and promptly. We encourage customers to contact us directly before filing a chargeback or payment dispute.

Most issues can be resolved quickly through direct communication with our support team.

7.1 Before Filing a Chargeback

Please:

• Contact [email protected] with your concern
• Allow us 48 hours to respond and propose a solution
• Provide us the opportunity to resolve the issue

7.2 Chargeback Policy

Please note:

• Filing a chargeback without contacting us first may result in account suspension and inability to make future purchases
• Fraudulent chargebacks may result in legal action and collection efforts
• We reserve the right to provide evidence of purchase, delivery confirmation, and terms acceptance to payment processors and banks
• Successful fraudulent chargebacks may be reported to credit bureaus and fraud prevention services

7.3 Our Commitment

We will work with you in good faith to resolve legitimate concerns. If we cannot reach a resolution, you may pursue dispute resolution through your payment provider.

8. International Customers & Consumer Rights

This policy is designed to comply with applicable consumer protection laws worldwide. If you are located in a jurisdiction with additional consumer rights, those rights are not diminished by this policy.

8.1 European Union (EU) & United Kingdom (UK)

Right of Withdrawal:

• You have a 14-day right of withdrawal for physical goods under the EU Consumer Rights Directive and UK Consumer Contracts Regulations
• This right does not apply to customized/personalized items
• For digital content, this right is waived once you begin downloading or accessing the content (as per Article 16(m))

Consumer Rights:

• Products must be as described
• Products must be fit for purpose
• Faulty products can be returned for refund or replacement

8.2 Australia

Australian Consumer Law (ACL):

• Australian consumers have rights under the ACL that cannot be excluded
• Guarantees apply including acceptable quality, fit for purpose, and as described
• Remedies may include repair, replacement, or refund for major failures
• This policy operates in addition to, not in replacement of, your ACL rights

8.3 United States

State-Specific Rights:

• California: You have specific privacy and return rights under California law
• Other States: Check your state’s consumer protection laws for additional rights

Federal Trade Commission (FTC):

• We comply with FTC regulations regarding online commerce and digital goods

8.4 Other Jurisdictions

If your country or region has consumer protection laws that provide additional rights, those rights apply in addition to this policy. Contact us if you have questions about how this policy applies to your location.

9. Circumstances Beyond Our Control (Force Majeure)

Themewizz is not liable for delays, failures in delivery, or service interruptions due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, etc.)
• Pandemics, epidemics, or health emergencies
• War, terrorism, or civil unrest
• Government actions, regulations, or restrictions
• Shipping carrier delays or failures
• Third-party service outages (hosting, payment processors, etc.)
• Internet service disruptions
• Power outages or technical failures beyond our control

In such cases, we will make reasonable efforts to fulfill orders and notify customers of significant delays.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the purchase price of the product in question
• We are not liable for indirect, incidental, consequential, or special damages
• We are not liable for loss of profits, data, or business opportunities
• We are not liable for third-party products (such as Amazon affiliate products)

This limitation does not affect your statutory rights where such limitation is prohibited by law.

11. Policy Updates & Changes

We reserve the right to update, modify, or change this Return & Refund Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons.

Notification of Changes:

• Changes will be posted on this page with an updated “Last Updated” date
• Material changes may be communicated via email to registered customers
• Continued use of our services after changes constitutes acceptance of the updated policy

Your Responsibility:

• Review this policy periodically for updates
• Purchases made after policy changes are subject to the current policy

Version History:

• Version 2.0 – January 2, 2026 – Complete policy revision
• Version 1.0 – [Previous Date] – Original policy

12. General Terms

12.1 Acceptance

By making a purchase from Themewizz, you acknowledge that you have read, understood, and agree to be bound by this Return & Refund Policy.

12.2 Entire Agreement

This policy, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and Themewizz regarding returns and refunds.

12.3 Severability

If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.4 Waiver

Our failure to enforce any right or provision of this policy shall not be deemed a waiver of such right or provision.

12.5 Governing Law

This policy is governed by the laws of [Your Country/State], without regard to conflict of law principles. Any disputes shall be resolved in the courts of [Your Jurisdiction].

Note: Replace bracketed information with your actual jurisdiction.

13. Contact Us

For any questions, concerns, or requests regarding returns, refunds, or this policy, please contact us:

📧 Email: [email protected]
🌐 Website: https://themewizz.com

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: Closed

We aim to respond to all inquiries within 24-48 business hours.

✅ Compliance Statement

This Return & Refund Policy is designed to comply with:

• Payment processor requirements (PayPal, Stripe, etc.)
• Consumer protection laws in applicable jurisdictions
• E-commerce regulations and best practices
• Digital goods delivery standards
• Fair trading practices

Legal Review Recommendation:
While this policy has been carefully drafted, we recommend having it reviewed by a qualified attorney familiar with e-commerce law in your jurisdiction to ensure full compliance with all applicable laws.

Thank you for shopping with Themewizz!

We appreciate your business and are committed to providing quality products and excellent customer service. If you have any questions or concerns, please don’t hesitate to reach out.

This policy is effective as of the date listed at the top of this page.